Support

Need a hand?
We answer fast.

Our team is on WhatsApp and email every day. Most questions get an answer within the hour during business hours.

+212 657-769023 · support@tifawt.app

Sun to Thu · 9:00 to 18:00 Amman time · We reply outside hours too

We typically reply within one hour during business hours.

Send a message any time. We pick it up and get back to you.

The same team that confirms, packs and ships your orders answers your questions.

Common questions

Something else?

How do I become a seller?

Click Get started to register as a seller. Your account is reviewed and approved within 24 hours.

What are the fees?

Transparent pricing with no monthly fee. The full fee structure is on the home page under Pricing.

How does COD work?

We collect the cash on delivery and credit your wallet with what the carrier collected, minus the COD fee.

Which countries do you cover?

Jordan, Saudi Arabia and the GCC: Kuwait, UAE, Bahrain, Qatar and Oman.

How do I import my leads?

Connect your Google Sheet from the dashboard and leads import automatically. Our call center takes it from there.

Do you offer product sourcing?

Yes. We source and import products from global suppliers straight into our warehouses.